Legal

Terms and Conditions

Last updated: July 2025 · HomeServiceBid LLC · Chicago, Illinois

These Terms and Conditions govern your use of the HomeServiceBid platform located at homeservicebid.com. By creating an account or using our services, you agree to these terms in full.

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and HomeServiceBid LLC ("HomeServiceBid," "we," "us," or "our"). By accessing or using our platform, you confirm that you are at least 18 years of age, have read and understood these terms, and agree to be bound by them.

2. Description of Services

HomeServiceBid is an online marketplace platform that connects homeowners with local home service contractors. Homeowners post jobs they need completed, contractors submit competitive bids, and homeowners choose who to hire. The platform facilitates payments between homeowners and contractors and provides tools for job management, bidding, and reviews.

HomeServiceBid acts solely as an intermediary marketplace. We do not employ contractors, perform home services, or guarantee the quality of work performed by contractors on our platform.

3. User Accounts

Account Creation

To use HomeServiceBid you must create an account and provide accurate, complete information including your name, email address, phone number, and any other information required during registration. You are responsible for maintaining the confidentiality of your account credentials.

Account Types

HomeServiceBid offers two types of accounts: Homeowner accounts for individuals seeking home services, and Contractor accounts for individuals or businesses offering home services. Contractors may register as an individual or a business entity.

Account Termination

We reserve the right to suspend or terminate any account at our sole discretion, including but not limited to accounts that violate these Terms, engage in fraudulent activity, or attempt to conduct off-platform transactions.

4. Off-Platform Transactions Prohibited

Users who connect through HomeServiceBid may not conduct transactions outside of the platform. All payments between homeowners and contractors who meet through HomeServiceBid must be processed through the platform. This includes but is not limited to cash payments, Zelle, Venmo, PayPal, or any other payment method that bypasses the HomeServiceBid payment system.

Violation of this policy may result in immediate and permanent account termination for both parties involved. HomeServiceBid reserves the right to pursue legal remedies for losses incurred as a result of off-platform transactions.

Users who conduct transactions off-platform forfeit all platform protections including dispute resolution, payment protection, refund eligibility, and review verification.

5. Homeowner Terms

Job Posting

Homeowners may post jobs describing home services they need completed. Job postings must be accurate, lawful, and in good faith. Homeowners agree to provide accurate information about the scope, location, and requirements of each job.

Booking Fee

When a homeowner accepts a contractor bid, a flat $10 booking fee is charged to the homeowner. This fee is non-refundable once work has begun. The booking fee is fully refundable if the job is cancelled before the contractor starts work.

Payment

Upon accepting a contractor bid, homeowners authorize HomeServiceBid to charge the full bid amount plus the $10 booking fee. Funds are held in escrow until the job is marked complete and confirmed.

Job Confirmation

After a contractor marks a job as complete, homeowners have 3 days to confirm completion or raise a dispute. If no action is taken within 3 days, payment is automatically released to the contractor.

6. Contractor Terms

Eligibility

Contractors must be legally authorized to perform the services they offer in their service area. By registering as a contractor, you represent that you hold any required licenses, certifications, and insurance for your trade.

Bidding

Contractor bids are private and binding. Other contractors cannot see your bid amount. By submitting a bid you agree to perform the described work at the quoted price if selected by the homeowner.

Referral Fee

When a contractor wins and completes a job, HomeServiceBid deducts a referral fee of 10% of the accepted bid amount, capped at a maximum of $500 per job regardless of job size. This fee is deducted automatically from the contractor payout. There are no monthly fees, subscription fees, or lead fees of any kind.

Stripe Connect

Contractors must complete Stripe Connect Express onboarding to receive payouts. If a contractor fails to complete onboarding within 72 hours of winning a job, the homeowner's payment is automatically refunded and the job is reopened for new bids.

Service Quality

Contractors agree to perform all work in a professional manner consistent with industry standards. HomeServiceBid reserves the right to remove contractors whose work consistently receives poor reviews or who generate frequent disputes.

7. Payment and Escrow

All payments on HomeServiceBid are processed through Stripe, a third-party payment processor. When a homeowner accepts a bid, funds are held in escrow by the platform. Funds are released to the contractor only after the homeowner confirms job completion or after the 3-day auto-release window expires.

HomeServiceBid uses Stripe Connect to facilitate payouts to contractors. By using the platform, both homeowners and contractors agree to Stripe's Terms of Service available at stripe.com/legal.

8. Cancellations and Refunds

Before Work Begins

If a job is cancelled before the contractor begins work, the homeowner receives a full refund including the $10 booking fee.

After Work Begins

Once a contractor has marked a job as started, no automatic refund is available. Any refund requests after work begins are handled through our dispute resolution process.

Disputes

If a homeowner disputes job completion, payment is frozen and the dispute is reviewed manually by HomeServiceBid. We reserve the right to make final decisions on all disputes. Our dispute resolution decisions are final and binding.

9. Reviews and Ratings

Both homeowners and contractors may leave reviews after job completion. Reviews must be honest, accurate, and based on actual experience. HomeServiceBid reserves the right to remove reviews that are fraudulent, abusive, or violate these Terms. Users may not offer incentives in exchange for positive reviews.

10. Prohibited Activities

Users of HomeServiceBid may not:

Conduct transactions with other users outside of the HomeServiceBid platform
Use the platform to advertise or offer services outside the bidding system
Sell or transfer their HomeServiceBid account or profile to another person
Post false, misleading, or fraudulent job listings or bids
Harass, threaten, or abuse other users
Attempt to circumvent the platform's payment or fee system
Use automated tools or bots to interact with the platform
Violate any applicable local, state, or federal laws

11. Intellectual Property

The HomeServiceBid name, logo, platform design, and all content created by HomeServiceBid are the exclusive intellectual property of HomeServiceBid LLC and are protected by trademark and copyright law. Users may not reproduce, distribute, or create derivative works from HomeServiceBid's intellectual property without express written permission.

HomeServiceBid™ is a registered trademark of HomeServiceBid LLC.

12. Third-Party Websites

Our platform may contain links to third-party websites including payment processors and legal policy pages. HomeServiceBid is not responsible for the content, privacy practices, or terms of any third-party websites. Your use of third-party websites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, HomeServiceBid's liability to any user for any claim arising from use of the platform is limited to the amount paid by that user to HomeServiceBid in connection with the transaction giving rise to the claim.

HomeServiceBid is not liable for the quality of work performed by contractors, personal injury or property damage arising from contractor services, disputes between homeowners and contractors, or any indirect, incidental, or consequential damages.

14. Disclaimer of Warranties

HomeServiceBid provides its platform on an "as is" and "as available" basis without warranties of any kind. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

15. Indemnification

You agree to indemnify and hold harmless HomeServiceBid LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the platform, your violation of these Terms, or your interaction with other users.

16. Dispute Resolution

Any dispute between you and HomeServiceBid will first be addressed through informal negotiations. You agree to contact us at hello@homeservicebid.com and allow 30 days for informal resolution before initiating arbitration. If informal negotiations fail, disputes will be resolved through binding arbitration in Illinois.

Any litigation, if applicable, will take place in Illinois. You waive the right to bring claims as a class action. Any claim must be brought within 2 years of the event giving rise to the claim.

17. Governing Law

These Terms are governed by the laws of the State of Illinois without regard to its conflict of law provisions.

18. Changes to Terms

HomeServiceBid reserves the right to update these Terms at any time. Users will be notified of material changes by email. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

19. Designated Copyright Agent

If you believe content on HomeServiceBid infringes your copyright, please contact our designated copyright agent:

Nick Aranda, CEO HomeServiceBid LLC 1 W Old State Cap Plz, Ste 805, Springfield, IL 62701 hello@homeservicebid.com · 630-210-5317

20. Contact Us

For questions about these Terms and Conditions:

HomeServiceBid LLC hello@homeservicebid.com 630-210-5317 homeservicebid.com